Store Policies

At Verdant Oasis, we ensure our botanical companions are delivered with the utmost care. We use specialized eco-friendly packaging designed to keep plants hydrated and stable during transit.

Temperature Control

During extreme weather (above 90°F or below 35°F), we may temporarily hold shipments to protect plant health. You will be notified immediately if a weather-related delay occurs.

Plants are living beings, and sometimes they struggle with the journey. Our “Arrival Guarantee” ensures you receive a healthy, thriving plant or a replacement.

The 30-Day Guarantee

If your plant arrives damaged or dies within 30 days of arrival, we will ship a replacement at no cost to you. We simply ask for a photo of the plant to help our horticultural team diagnose any shipping issues.

• check_circle Non-plant items (pots, tools) can be returned within 30 days in original packaging.
• check_circle Refund processing takes 5-7 business days after approval.
• check_circle Return shipping for non-defective items is the responsibility of the customer.

Your privacy is as important to us as your soil’s pH balance. We are committed to protecting the personal data you share with Verdant Oasis.

Information We Collect

We collect information necessary to fulfill your orders, including your name, shipping address, and email for tracking notifications. We do not store full credit card details on our servers.

How We Use It

Information is used exclusively for order fulfillment, customer support, and, if you opt-in, our botanical newsletter. We never sell your data to third-party nurseries or marketing firms.